We’ll be glad to refund any donation, and will pay the credit card fees so long as the claim is placed within 7 days of your order date by following the procedures below. Any user requesting a refund who does not follow the procedures outlined below will result in the organization being paid, check cashed, and forfeiture of your opportunity for a refund.
INSTRUCTIONS TO REQUEST A REFUND:
Evidence of dispute must be received by email to info@MyTeamFundraiser.com from the email address you provided at checkout within 7 days of your order date.
In the subject line please provide these 4 order identifying details:
1 – Reference the phrase, “Refund Request”
2 – Provide Customer Full Name
3- Provide Your Order Number
4 – Provide Amount You’d Like Refunded (entire or partial accepted)
EXAMPLE SUBJECT LINE IN APPROVED FORMAT:
REFUND REQUEST FOR SUE JONES FOR $50 DONATION ON ORDER# 12345
Practical reasons we can’t refund donations made outside of this 7-day period?
1 – Participating school organizations are anxious to receive their profit payout at the conclusion of their 2-week campaign, and often have received their funds in the form of a profit payout check after 7 days from your order date.
2 – These organizations are typically raising money for a trip, equipment, or other expenditures, and your funds have already been spent by the organization.
Thank you for understanding!
For these reasons, refunds WILL NOT be processed outside of this 7-day grace period.
If you have any questions about this Refund Policy, You can contact us:
By email: info@MyTeamFundraiser.com
By phone: 501-954-2631
By visiting this page on our website: https://MyTeamFundraiser.com/refund-policy